Return & Refund Policy

Return Eligibility

• You may request a return within 3 days of receiving your order.
• The product must be unused, unopened, and in its original packaging.
• The product must not be a beauty tool, sheet mask, or opened skincare item, as these cannot be resold for hygiene reasons.
• You must provide proof of purchase, such as your order number or receipt.

Items That Cannot Be Returned

• Opened or used skincare products
• Sheet masks and single-use items
• Products on final sale or clearance
• Items damaged due to misuse after delivery

How to Request a Return

Contact our support team at contact.viellebeautybd@gmail.com or call +8801891996333 within 3 days of delivery. Please share your order number, the product name, and the reason for your return. Our team will guide you through the next steps.

Damaged or Wrong Items

If you receive a damaged, defective, or wrong item, please contact us within 48 hours of delivery with clear photos of the product and packaging. We will arrange a free replacement or a full refund.

Refund Process

Once we receive and inspect your returned item, we will notify you about the approval of your refund. Approved refunds are processed within 5 to 7 business days, either back to your original payment method or as mobile banking transfer, depending on how you paid.

Exchange Policy

If you would like to exchange a product for a different size or item, please contact our support team. Exchanges follow the same eligibility rules as returns.

Note: Delivery charges are non-refundable, unless the return is due to our error, such as sending a wrong or damaged product.